FAQ

Yes, all products on this site are official Riverside Forest FC merchandise, managed by Pasar Burung Merch.

Orders are processed within 1–3 business days after payment is confirmed, then shipped and delivered within an estimated [X–Y] business days depending on your location.

We accept bank transfer, virtual account, e-wallet, QRIS, and credit/debit card through the Midtrans payment gateway.

Once your package is shipped, you'll receive a tracking number (AWB) via email/WhatsApp that you can track directly on the courier's website.

Yes, as long as you request it within 48 hours of receiving the item, it hasn't been worn or washed, and the tags are still intact. Exchange shipping costs are covered by the buyer unless the error was on our end.

Contact us within 48 hours of receiving your package with photo/video proof, and our team will process a replacement or refund at no extra cost.

Yes. All transactions are processed through Midtrans, our official PCI DSS-compliant payment gateway — we never store your card details on our servers.

Currently, shipping is only available within Indonesia. [Update this if international shipping becomes available in the future.]

You can reach us via email at rforest@gmail.com or through Instagram DM @riversideforest_.

It depends on the item. Follow our official Instagram for the latest restock updates.